At Cretivly, we strive to provide our customers with fast and reliable shipping options. To ensure that the logistics are as efficient as advertised, please make sure your address is complete and accurate.

Where does Cretivly deliver to?

We currently only deliver to the United States.

SPECIAL NOTE: delivery in the United States, but does not include APO / FPO military address.

What are the shipping costs and transit times?

 Applies to countries: United States

Free Shipping5-10 Business DaysFree
Fast Shipping3-7 Business Days$8.99

Remote areas of the US (Alaska, Hawaii, Puerto Rico, Guam, and other overseas addresses)

Free Shipping6-16 Business DaysFree
Fast Shipping4-10 Business Days$8.99 

What types of delivery does Cretivly have?

In most cases we use 4PX,DHL. However, if another courier is at that moment faster, we might choose that courier instead.

Processing Times

Orders can sometimes take 1-2 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you the information on how to track your order.

If you haven’t received one or if the tracking number doesn’t work. Contact us and we’ll fix it!

If you need more detailed information, please send us an email at service@cretivly.com and we’ll help you out!

Canceled Orders:

To cancel an order, please contact our customer service department within 24 hours of placing the order at service@cretivly.com. When requesting a cancellation, please provide your order number and contact information.

If the package is currently in transit, we regret to inform you that we cannot cancel your order.

What should I do if I receive an incomplete product?

First, please make sure that you have only received one tracking number from us. If this is the case, please contact our customer service team at service@cretivly.com . We will investigate and process your request within 12 hours and communicate with you to determine the appropriate course of action, which may include a logistics investigation, reshipment, refund, or replacement of the missing item(s).

If you have any questions, please do not hesitate to contact customer service Contact Us:

  • Email: service@cretivly.com
  • Tel: +1 323 522 4718
  • Address: 1032 Capistrano Ct,Frederick,MD,United States      
  • BUSINESS HOURS:
    Mon – Sat: 9am – 10pm (EST)
    Sunday: 10am – 5pm (EST)

Please note that shipping times are estimates and may take longer than expected due to customs procedures or other reasons beyond our control. We appreciate your patience and understanding.