At Cretivly, we are committed to offering our customers the highest quality personal care products designed to alleviate discomfort and enhance their overall quality of life. We understand that there may be occasions when a return or refund is necessary, and our goal is to make the process as streamlined as possible. Please take a moment to read through our policy and familiarize yourself with the procedure for requesting a return or refund, as well as the conditions for obtaining a refund or replacement.

We accept refunds and returns for the following cases: item is broken or we sent the wrong item. Please review our return and refund policy below. We have a return policy that lasts 30 days after purchasing any items from our store. 

CONDITION FOR ACCEPTING YOUR RETURN

We only accept returns for merchandise within 30 days of customers receiving the product.

To complete your return, we require your order number and proof of a defective item in one of the cases above.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

PROCEDURE OF RETURN

To start a return, you can contact us at service@cretivly.com  Upon approval of your return, a shipping label and instructions will be provided stipulating where to return the package.

CANCELLATION

Within 12 hours after placing your order, you can cancel the order, we will refund 100% of your order value.

Once 12 hours has gone up,  we may be unable to cancel your order immediately. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 30% depending on the severity of the issue.

Note: If the item is lost, we will not be responsible and we do not offer refunds in this case.

DAMAGES AND ISSUES ( DEFECTIVE PRODUCTS )

 If the product is defective or damaged, we mean if you received the wrong product, please contact us via our official email: service@cretivly.com as soon as, possible so that we can look at the issue and make it right.

How will customers get the return label?

  1. For defective products(If your products are damaged by the carrier, or defective in another way)

Download/print

  1. For customer remorse(If you purchased the wrong product, it doesn’t fit, or they no longer want the item)

Customer responsibility

Refund Timing:

After the return has been approved and we have received the item, a refund will be automatically processed to your original payment method within 2 business days. If more than 3 business days have passed since your refund was approved and you haven’t received it, please contact us at service@cretivly.com.

MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@cretivly.com or call us at: +1 323 522 4718

EXCHANGES

We only replace Items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@cretivly.com or call us at: +1 323 522 4718

RETURN SHIPPING

If the product you purchased is defective, please contact us immediately. In such cases, the return shipping fee will be covered by Cretivly, which means that the defective product can be returned free of charge. However, if you change your mind or regret the purchase, you will be responsible for the full shipping fee of the item.

If you have any questions or concerns about our return and refund policy, please feel free to contact us at any time using the following methods:

  • Email: service@cretivly.com
  • Tel: +1 323 522 4718
  • Address: 1032 Capistrano Ct,Frederick,MD,United States      
  • BUSINESS HOURS:
    Mon – Sat: 9am – 10pm (EST)
    Sunday: 10am – 5pm (EST)