FAQs

Shipping

How long is your shipping time?

Applies to countries: United States

Free Shipping 5-10 Business Days Free
Fast Shipping 3-7 Business Days $8.99

Remote areas of the US (Alaska, Hawaii, Puerto Rico, Guam, and other overseas addresses)

Free Shipping 6-16 Business Days Free
Fast Shipping 4-10 Business Days $8.99 

*We currently only deliver to the United States

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included, Please allow 1 to 3 working days for the tracking information to show.

How to tracking my orders?

To track your order, please Click Here.

If you have provided an email or phone number, you will receive a confirmation email and/or SMS containing the tracking ID and a link to track your package. Please allow 1 to 3 business days for the tracking information to be updated and displayed.

Return & Refund

Can I modify or cancel my order?

We usually send your order information to the person in charge of processing the dispatch of the goods at the end of the shopping day and cannot make any changes or cancellations if the order has already been dispatched. However, we will let you know if you can change/cancel your order depending on the order status.

I want to return or refund!

For return product or refund, please read our Return Policy first.

If you insist, please send an Email to service@cretivly.com or leave your message Here and we will help you to solve the problems.

Please tell us your Order # and we will process for you.

Do you offer money back guarantee?

Yes! We do have a 30 day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, So please remember to take photos before starting with Cretivly.